 | Hi There!
We know that renting a home should feel simple, supportive, and stress-free-so we've created Tenant Talk, your go-to newsletter packed with practical info, helpful tips, and answers to the questions we hear the most.
In this issue, we're unpacking everything from how to get repairs sorted quickly, to decorating do's and don'ts, to what to expect if your rental is being sold. Plus, we'll walk you through routine inspections-why they matter and what they're really about (hint: we're not judging your laundry pile!).
Our goal? To keep you informed, supported and comfortable in your home.
Because at Professionals Gladstone, it's not just about managing properties-it's about looking after people.
Let's dive in! '
Nadia McCarthy
Property Management Team Leader
0403 611 814
nadia.mccarthy@professionals.com.au
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MEET YOUR DEDICATED PROPERTY MANAGERS |
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CAN I PUT PICTURES ON THE WALLS? (AND OTHER QUESTIONS) |
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 | We get it-rentals can feel a bit plain, and you want to make it feel like home. Good news: you can often personalise your space, but there are some ground rules.
You can usually:
Use removable hooks for wall art
Add your own soft furnishings (think: curtains, rugs, throws)
• Set up your vibe with lighting and decor
Ask first if you want to:
Paint walls
Install shelves or curtain rods
Make permanent changes to anything structural
Most landlords are happy to chat about updates if they're reasonable and reversible-just ask us first so it's all in writing.
Remember: you want to make it your home without risking your bond. We'll always help you find a middle ground.
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HOW TO GET YOUR REPAIRS SORTED QUICKLY By Nadia McCarthy |
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| NEED A REPAIR? HERE'S HOW TO GET IT SORTED FAST
Got something that's not working right at your place? We've got your back. Whether it's a leaky tap or a dodgy fan, here's how to make sure we get it fixed quickly:
Step 1: Report it through your PROPERTYME Tenant Portal.
(Ask us if you think you don't have one)
Add clear details about the issue
Upload photos if you can
The more info, the better!
What's urgent? (a.k.a. Emergency Repairs)
These must be reported immediately, even after hours. Emergency repairs include:
A burst water service or serious water leak
A blocked or broken toilet
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm, fire or impact damage
Failure or breakdown of essential gas, electricity or water supply
Failure of essential hot water, cooking or heating appliance
Faults that make the property unsafe or insecure (including smoke alarms)
Any fault likely to cause injury, damage, or undue inconvenience
Serious faults in staircases, lifts or common areas that limit access
If you're unsure-call us. It's better to check!
What's routine?
Dripping taps
Faulty fans or appliances
General wear and tear
Sticking doors or windows
Loose door handles or cupboard hinges
Broken flyscreens
Minor mould or mildew (non-structural)
Issues with blinds or curtains
Non-urgent appliance repairs (like a dishwasher that still runs but makes noise)
Flickering lights, garden tap leaks, worn carpet edges
Worn or torn flyscreens, scuffed paint, or cracked tiles
Fence repairs, dripping garden taps, and loose paving stones
These are still important but are handled during normal business hours.
Quick tip: The sooner you let us know, the quicker we can jump on it-and small issues are easier to fix early on. Plus, it helps you avoid hassles at the end of your lease when it's bond time. | | |
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WHAT IF MY PROPERTY IS BEING SOLD? By Jaimee Tones, Property Manager |
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| So, your landlord is selling the property? Don't stress-our Agents are very keen to have a great relationship with you AND you've got legal rights! We are here to guide you through it.
If you're on a fixed-term lease:
You can stay until the end of the lease. if an investor buys the property, you could potentially stay for further lease terms.
Same rules, same rent, just a new owner (if it sells).
If you're on a periodic lease (month-to-month):
" You must be given at least 4 weeks' notice to move out.
" You'll get written notice about inspections and sale updates.
About open homes and inspections:
Open homes cannot be scheduled without your agreement, and at least 24 hours notice.
•' They'll happen at reasonable times only.
You don't have to leave during inspections.
Selling doesn't mean your home is instantly gone. We'll keep communication open, give you notice, and always work around your needs where possible. If you need to find another property, we will help you with that also.
Got questions? Just reach out-we're here to support you.
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LOOKING TO BUY? INVESTMENT PROPERTY OF THE MONTH |
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 | For Sale Offers Over $450,000
Level 4, 13/104 Central Lane, Gladstone Central QLD
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The Perfect Mix of Style and Space - CBD living at its best!
Stylish, spacious, and central.
This modern 2-bedroom apartment has everything you need.
Located on Level 4 in a secure complex, it features open plan living, a private balcony, and quality finishes throughout.
Offers Over $450,000
2 Bedrooms | 2 Bathrooms | Secure Garage
Contact us now to arrange a private viewing. | | |
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TELL US WHAT YOU THINK TO HELP US IMPROVE OUR SERVICE | | Your feedback means everything to us. If you have suggestions for how we can improve our services, please send us on email at nadia.mccarthy@professionals.com.au.
If you would like to help us build our business (and job satisfaction), we would be so grateful if you could leave a review at one of the platforms below.
| | REA Ignite:Leave a Review on REA Ignite | | Google Business:Review Us on Google | | Facebook Review:Share Your Feedback on Facebook |
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WHAT TO EXPECT AT ROUTINE INSPECTIONS By Nadia McCarthy |
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| We know "routine inspection" might sound formal, but it's really about keeping your home safe, comfortable, and well looked after-for you and the owner.
Here's what you need to know as a tenant:
Why do routine inspections happen?
To check for any maintenance issues you may not have noticed
To ensure the property is being well looked after
To maintain standards and safety
To give you a chance to raise any concerns
What we look at:
Overall cleanliness and general upkeep
' Signs of leaks or moisture build-up
Outdoor areas, lawns and gardens
Appliances, smoke alarms and lights
Doors, windows and flyscreens
What you don't need to worry about:
We're not here to judge your laundry pile or your decorating style. We just want to make sure everything's functioning well, nothing's broken, and you feel comfortable reporting issues. It's also a great chance to check that everything complies with Queensland's minimum housing standards.
Top tips for a smooth inspection:
Tidy up main living areas
" Write down any issues you'd like us to follow up on
" Reach out ahead of time if you have questions or need to be present
We'll give you proper notice and work with your availability wherever we can. Routine inspections help us keep your home in top shape and ensure your comfort-win-win!
Plus - we often leave a couple of coffee vouchers for Cafe Spinnaker Park for tenants who are keeping their property in great condition. Who doesn't love free coffee?
Have questions or want a copy of our inspection checklist? Just ask-we're always happy to help. | | |
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Feeling the Chill in CQ? Let's Get Cosy Without the Big Power Bill! By Rebecca Crowhurst, Property Manager |
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| Winter in Central Queensland might be short and sweet, but when the cold snaps hit, it hits! Most homes aren't designed for chilly mornings, but don't worry-we've got easy, budget-friendly ways to warm up without switching on a heater.
Think: "cozy living" vibes-layered throws, flannelette sheets, door snakes, and sunshine streaming through the windows by day.
Here are a few quick tips to get you started:
Use rugs to keep floors toasty
Seal drafts with door snakes or towels
Let the light in by day, close curtains at dusk
Embrace soft lighting, hot water bottles & all things snuggly
Need a hand with any minor fixes around the home? We're just a message away!
' Let's make winter warm, stylish, and stress-free-because renting should still feel like home.
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THANKS FOR READING THE FIRST EDITION OF 'TENANT TALK' |
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